Troubleshooting Tips

General Tips

If you are struggling to open, connect, or use Smarthinking, try the following:

  • Make sure that your browser is set up to allow cookies and pop-up windows. SMARTHINKING uses both of these.
  • Make sure the you have Java installed. If you need to install Java, go to and follow the instructions for the free download.
  • Need help using SMARTHINKING? Email Customer Support at or call (888)430-7429 ext. 1 or visit the Customer Support section of the SMARTHKING website at

Using the Whiteboard

One of Smarthinking's best and most innovate features is the use of their collaborative whiteboard. If you are struggling to use the Whiteboard feature or have questions, this tutorial video might provide some helpful tips and techniques. The Whiteboard feature is used during drop-in tutoring and scheduled appointments, and it is also used to submit questions. 


Communicating with Tutors

If you have questions about how to communicate with Smarthinking tutors, the tutorial video may help provide some context on how to best prepare for sessions and how to troubleshoot communication issues.